Why State-Reported Earnings Don’t Match Retailer POS Systems

Discrepancies between state-reported earnings and what a retailer’s POS system shows are becoming more common, particularly when using third-party systems like Cova, Dutchie, or Blackthumb. These issues often stem from failed API calls, syncing errors with BioTrack, and inventory problems.

What Are API Calls and Why Do They Fail?

API calls allow a retailer’s POS system to communicate with state tracking systems. When these calls fail due to technical issues, sales data may not be reported, causing discrepancies.

Failed Syncs with BioTrack

POS systems must sync with BioTrack regularly. If these syncs fail, some sales may not be logged, leading to reporting inaccuracies.

Unreconciled Inventory Issues

Inventory mistakes, such as selling intermediate products as finished ones or misrecording product amounts, can create reporting mismatches between your POS system and state records.

Check Your Failed Reports Dashboard

Most third-party POS systems offer a dedicated failed reports dashboard. Regularly check yours to catch and fix issues before they cause bigger reporting problems.