IT Outage Disrupts New Mexico Dispensaries

On July 19, 2024, a global IT outage caused by a software issue with CrowdStrike’s security update severely impacted dispensaries across New Mexico. The outage led to compromised Point-of-Sale (POS) systems, creating operational chaos and financial setbacks for many small businesses.

Widespread Impact

Dispensaries experienced significant delays in transactions and data management, affecting customer service and daily operations. The compromised systems disrupted sales tracking, inventory management, and compliance reporting, causing frustration for both business owners and customers.